DEMAND PACKAGE REVIEW

Untangle Demands to Achieve Fair Settlements

Plaintiff attorney demands often arrive inflated and disorganized, forcing adjusters to spend hours sorting through records or requiring additional outsourcing, delaying resolution and escalating costs. Demand Package Review turns complex submissions into clear, actionable reports powered by advanced bill review and optional nurse review, so you can reach fair settlements while controlling expenses.

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Reduce Overpayments on Inflated Demands

Medical and social inflation has led to excessive, unstructured demands, submitted at a high velocity with strict time limits. When it’s difficult to understand the demand’s contents to determine what’s truly owed, overpayments often follow. With precise accounting of medical charges and relevant injury insights, Demand Package Review accurately identifies reasonable charges to help inform your negotiation strategy for fair and timely settlements, so you can prevent unnecessary overpayments.  

Key Metrics

1M

Demands Processed Annually
 

3.5M

Bills Processed Annually

60%

Average Adjustments to Billed Medical Charges
3 Day
Average Turnaround Time

Demand Package Review Services

Choose the level of review that matches claim complexity across bodily injury, general liability and commercial claims. 

 

Enhanced Bill Review

Ideal for low to moderate demands. 

  • Configures review protocol to your standards
  • Captures bill data with analyst edits
  • Accounts for all medical charges
  • Removes duplicate billing
  • Flags nonstandard bills other solutions miss
  • Sorts and organizes demand package
  • Compiles a full bodily injury report
  • Integrates with Medical Records Summarization (optional) 

Nurse Review

Recommended for complex claims or high bill charges. Includes all Enhanced Bill Review Services, plus: 

  • Provides causation insights
  • Identifies pre-existing injuries
  • Compares treatment to clinical guidelines  
  • Summarizes accident and claimant demographics
  • Reviews first responder/ER treatment
  • Overviews provider-specific treatment
  • Highlights nurse-identified “red flags”  
  • Delivers utilization review analysis 

What You Gain

Control Claim Costs

  • Stop overpaying on medical demands
  • Prevent escalating costs before they impact reserves
  • Lower loss adjustment expenses (LAE)  
  • Avoid expensive outside defense attorney fees 

Simplify Review Processes

  • Gain full visibility and control over the review process
  • Eliminate duplicate or unnecessary billing  
  • Turn messy demands into clear reports
  • Boost team productivity by eliminating manual review bottlenecks 

Strengthen Negotiations

  • Walk into negotiations with clear insights
  • Build adjuster confidence in every settlement conversation
  • Spend more time driving closure instead of untangling demands
  • Strengthen policyholder relationships with timely resolutions

How It Works
 

MRS Process MRS Process

Case Study

Nurse Review Helped Carrier Settle for 70% Less Than Original Demand Amount

One leading insurance carrier faced a 457-page, $250k demand package following a complex auto accident claim. See how Nurse Review, a Demand Package Review service, provided the clinical insights needed to negotiate a settlement to just $75k. 

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Case Study

Reclaiming Control: How a Commercial Auto Payer Cut Settlements by 63%

A national commercial auto payer reached $30M in total bodily injury severity savings with Demand Package Review. Discover how it helped them strengthen negotiation positions, shorten cycle times and gain control over $500M in annual liability exposure. 

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See It in Action

Experience how Demand Package Review equips your team with defensible, data-backed insights that cut through inflated demands and reveal what is truly owed. Book a demo today to unlock fair, faster settlements. 

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Find Out More

Combine industry-leading technology and expertise to achieve exceptional claim outcomes. Schedule a consultation to learn more about our comprehensive suite of integrated casualty services and solutions.