Monica Declercq is Senior Vice President of Technology Enabled Services at Mitchell, where she leads a global service operation supporting both auto casualty and workers’ compensation customers. Her deep knowledge of process optimization, workflow design, service delivery models and partner management have earned Mrs. Declercq her reputation as an engaging speaker and thought leader.
As the COVID-19 pandemic continues, companies around the world are still facing many challenges, including how to remain operational in a remote en
When third party auto casualty claims are extremely complex, for example, when multiple providers are treating a claimant, the claimant has pre-exi
Documents that adjusters receive from attorneys or claimants related to third party claims are typically unorganized, inaccurately coded and seemin