Insights
How (Humane) Claims Automation Leverages Technology for Better Outcomes
From business rules engines to artificial intelligence, both existing and new technologies yield opportunities for better, more strategic decision-making throughout the claims process. Shortly after World War II, as the Ford Motor Company returned to making cars, one of its more innovative executives, Del Harder, mechanized entire segments of the production line with built-in, electronic controls to ensure that work was meeting the appropriate standards.
Five Initial Evaluation Issues That May Delay Return to Work
5 MIN READ
"You only get one chance to make a first impression.” This common phrase is especially true in establishing a positive relationship between an injured employee and the treating physician in a workers’ compensation case.
Economic Trends Impacting the Collision Repair Industry in 2019
While new vehicle sales numbers have cooled from the records of the previous couple of years, the strength of the US economy continues to have an impact on consumer behaviors, driving patterns, and thus, the trajectory of the auto claims and collision repair industries. The adoption of advanced driver assistance systems (ADAS) in a larger percentage of the car parc has been predicted to decrease accident frequency, but Mitchell data shows an increase of 4.4% in non-comprehensive claims in the first half of 2019 compared to the previous year.
Current Used Vehicle Market Conditions: Q2 2019
Average wholesale prices in July were flat relative to June and remained up on a year-over-year basis largely on the price strength and growing share of truck-segment sales. CPO sales continue to buoy off-lease vehicle prices.
The Power of an Optimized Workflow: Automation, Customization and Solution Integration
6 MIN READ
This is the fifth article in a seven-part series that highlights how technology and solution integration can result in improved claim outcomes. Claims automation can provide many benefits to the insurance industry. For example, implementing claims automation could free up 54 million to 285 million adjuster hours annually, amounting to $1.7 billion to $8.9 billion in cost savings within five to seven years, according to Deloitte.
Embracing Technology: Old School vs. New
3 MIN READ
The learning curve difference for adopting technology is skewed among four generations: Millennials, Gen Xers, Baby Boomers and the Silent Generation. The three older categories are still skimming the surface of how to use technology to positively impact their lives. Think about the Silent Generation – our Baby Boomer parents whose exposure to cell phones began in their sixties. I know it took my parents months to figure out how a new phone works.
Auto Casualty Glossary of Terms and Definitions
1 MIN READ
The auto casualty industry and pharmacy benefit management can be complex. Looking to learn more? Download our Auto Casualty Glossary of Terms to increase your knowledge of common industry terms such as fee schedule and peer review.