Olivier Baudoux is senior vice president of global product strategy and artificial intelligence for Mitchell’s Auto Physical Damage division. A highly regarded technical leader and expert in artificial intelligence and automation, he excels in formulating technology strategies to meet diverse customer needs and managing development across global teams.
Auto insurers are facing unprecedented challenges this year as they try to balance the rising cost of claims with their commitment to making policy
Claims automation. Touchless estimating. Straight-through processing (STP).
For more than six decades, innovators have attempted to unlock the full potential of artificial intelligence (AI).
COVID-19 has hastened the pace of digital transformation in many industries, including auto insurance.
Just one poor claims experience will lead more than 30 percent of customers to switch carriers within a year of the incident.1 How can i
The P&C industry has been buzzing for a while about the emergence of “smart” technology entering the claims workflow—from natural language proc