In this week’s edition of Genex Works: Moving Claims Forward, we see how a field case manager’s calming presence helps an injured employee continue his recovery progression despite his fears. An injured employee was scheduled for arthroplasty of the right knee due to extensive osteochondral lesions that developed following a previous knee surgery that caused catching, clicking, and locking of the joint. Unfortunately, the planned procedure was arranged for April, prior to COVID-19 restrictions being put into place. This was a procedure the man needed to expedite his recovery, but as his surgery date neared, he grew anxious about having it performed during the pandemic. Margaret, a Genex field case manager, went to the surgery center to help alleviate the injured employee’s concerns about the surgery and susceptibility to the virus, ensuring him all precautions were being met to keep him safe. While adhering to COVID-19 social distancing guidelines, Margaret was able to be there for the injured employee, inform the surgeon and his staff about the man’s concerns and provide therapeutic communication to help build the injured employee’s courage to continue on. This personal interaction played a large role in helping the man progress in recovery and prompted his wife to convey her thanks in this letter to Margaret:
“Just wanted to express our gratitude for your strong courage and commitment to your patients’ medical needs at this critical and dangerous time. This deadly killer is not silent or selective to who it infects. Anyone in the medical field that is still working every day to save lives are the real heroes in this crisis.
“I want you to know that we had already recognized how exceptional and caring you were before this virus surfaced. Right now, the world is seeing the medical professionals in a different light, and how much respect and appreciation we should all have for you and the services you provide for us.
“My husband and I care about you very much and we pray for your protection every day.”
More stories
Genex
News Release
Mitchell | Genex Acquires CompAlliance, Expanding and Enhancing Managed Care Services
Deal to provide more robust medical cost containment and clinical solutions for workers' compensation industry San Diego, CA - De
Mitchell
Article
A Fresh Look at Automotive Refinishing: Data, Trends and What to Look for in 2020
While the complexity of vehicle technology continues to explode, automotive paint processes seem to have remained relatively stagnant since the adv
Workers' Comp
Blog
Pharmacy Nurse – When specialized attention is what’s needed
Workers’ comp pharmacy costs represent approximately 18% of total medical spend.
Mitchell
Article
What Vehicle-to-Vehicle Communications May Mean for Auto Insurers and Collision Repair Facilities
Not so long ago, a “collision warning system” was defined as nothing more than “honking your horn.” While that analogue system still has its place,
Workers' Comp
Conference
AASCIF Annual Conference
The AASCIF 2020 Annual Conference will bring together state
Mitchell
Conference
RIMS 2020 Annual Conference
The RIMS 2020 Annual Conference is the largest event of the year for the risk management community.