Technology Insights Just for You
The Enlyte Technology Executive Conference (enlyteTEC) is an invite-only event featuring the most impactful technology insights and expertise from Mitchell, Enlyte's industry-leading technology innovator. Join us for this two-day executive forum featuring experts in Auto Physical Damage, Auto Casualty and Workers' Compensation claims. You’ll hear about technology advancements, performance benchmarking and claims data insights that will help you make the best technology decisions for your organization today and into the future.
The historic Hotel del Coronado near San Diego, California provides the ideal backdrop for enlyteTEC. Mark your calendar for September 12–14, 2022 and make plans to join us for this exclusive event. Register today!
The Tech Conference for Claims Executives
The Enlyte Technology Executive Conference is an exclusive two-day event targeted specifically for casualty, auto physical damage and collision repair executives who want to connect with the most knowledgeable insurance, business, technology and service experts presenting on today's critical issues.
The conference will feature informative, inspired, technology and service focused main stage presentations and expert sessions, plus plenty of opportunities to connect and network during signature social events.
When & Where
September 12–14, 2022
Hotel del Coronado
1500 Orange Avenue
Coronado, CA 92118
A negotiated conference rate of $289++ is available through the conference registration site. Reservations must be made during the registration process no later than August 17, 2022, to receive the negotiated rate. After that date, room reservations will be based on prevailing rates.
Who Should Attend
enlyteTEC is an invite-only conference designed for claims and technology executives in Auto Physical Damage, Auto Casualty and Workers’ Comp. Content will be developed specifically for executive leaders and decision makers seeking solutions for some of today’s most pressing issues, including automation and straight-through processing, data insights, workforce challenges and the regulatory environment, just to name a few.
Agenda & Sessions
Look forward to an agenda focused on insightful keynotes, informative expert sessions and engaging networking experiences over the course of the conference. Additional agenda details will be posted in the weeks to come.
Monday, September 12, 2022
| Throughout the Day | Arrivals | |
| 12:00 pm - 5:00 pm | Registration | Ocean Foyer |
| 6:00 pm – 8:00 pm | Give Back Event and Welcome Reception | Windsor Lawn |
Tuesday, September 13, 2022
| 7:30 am - 5:00 pm | Registration | Ocean Foyer |
| 8:00 am – 9:00 am | Breakfast | Vista Terrace |
| 9:00 - 10:30 am | General Session
|
Ocean Ballroom |
| 10:30 am - 11:00 am | Break and Technology Showcase | Ocean Ballroom |
| 11:00 am - 12:00 pm | General Session
|
Ocean Ballroom |
| 12:00 pm - 1:15 pm | Lunch and Technology Showcase | Ocean Ballroom / Vista Terrace |
| 1:15 pm – 2:00 pm | Expert Sessions | Breakout Rooms |
| Casualty | Enlyte Technology: Driving Value through Integration and Innovation | Ocean Ballroom |
| Auto Physical Damage | Vehicle Technology and Its Impact on Collision Claims | Cabana C |
| 2:00 pm - 2:30 pm | Break and Technology Showcase | Ocean Ballroom |
| 2:30 pm - 3:15 pm | Expert Sessions | Breakout Rooms |
| Auto Casualty | Real Technology Solutions Meet Third Party Challenges | Cabana AB |
| Casualty | Compliance in a Digital World | Coronet |
| Auto Physical Damage & Auto Casualty | Speed, Weed and the Future of Driving with Highway Loss Data Institute's Matt Moore (1 Hour) | Ocean Ballroom |
| 3:15 pm - 3:45 pm | Break and Technology Showcase | Ocean Ballroom |
| 3:45 pm - 4:30 pm | Expert Sessions | Breakout Rooms |
| Auto Casualty | 1 + 1 = 3 Technology & Talent Delivering Better Results for First Party Auto | Cabana AB |
| Workers' Compensation | Technology - Your Best Strategy for the Next Generation Workforce | Coronet |
| Auto Physical Damage | Claims Automation: Separating Fact from Fiction | Cabana C |
| 6:00 pm – 9:00 pm | Beach Dinner Reception | North Beach |
Wednesday, September 14, 2022
| 7:30 am - 11:00 am | Registration | Ocean Foyer |
| 8:00 am – 9:00 am | Breakfast | Vista Terrace |
| Throughout the Day | APD Departures | |
| 9:00 am - 10:00 am | Casualty User Experience for the Future | Ocean Ballroom |
| 10:00 am - 11:00 am | Casualty Innovation Demo Fair | Ocean Ballroom |
| 11:00 am | Grab & Go Lunch and Casualty Departures | Ocean Foyer |
General Session Speakers
Dan Lyons
Humorist, journalist, screenwriter & author of the books Disrupted & Lab Rats.
Dan Lyons is a humorist, screenwriter, author and one of the best-known science and technology journalists in the United States. In addition to being a writer for HBO's acclaimed comedy series, "Silicon Valley," Dan was the technology editor at Newsweek, a staff writer at Forbes, and a columnist for Fortune magazine, while also contributing op-ed columns to the New York Times about the economics and culture of Silicon Valley. As a sharp-eyed, cynical humorist in the spirit of Dave Barry, P.J. O’Rourke, Jon Stewart, and Bill Maher, Dan aims his laser-sharp wit at the world of business, especially Silicon Valley. Over the past decade Dan has done more than 100 keynotes and corporate events, entertaining audiences with his irreverent, laugh-out-loud takes on tech and the modern workplace. His combination of intellect and humor have made him "the expert on the culture of work, and how it's changing business and lives," says Dave Ramsay, of the legendary "Ramsay Talks" series. Dan aims to entertain while also providing thought-provoking information, leaving audiences with new ideas and a fresh perspective.
Keynote Presenter Resources
Alex Sun
CEO, Enlyte
Alex Sun is the CEO of Enlyte, the parent brand of Mitchell, Genex and Coventry. Prior to his appointment, Sun served as the CEO of Mitchell since 2008. Sun joined Mitchell in 2001 as Chief Financial Officer. With a vision for serving the broader claims technology needs for the property and casualty claims and collision repair industries, Sun has led the company's expansion to achieve unparalleled breadth of technology, connectivity, and information service offerings.
Previously, Sun served as CFO and Vice President of Finance and Administration for an enterprise software company (now part of the SAS Institute). He also spent approximately 10 years with Merrill Lynch & Co., serving as Vice President in the Investment Banking Division.
Nina Smith
President, Customer & Market Operations, Enlyte
Nina L. Smith is President of Enlyte’s Customer and Market Operations. In this position, she leads all customer- and market-facing operations for the workers’ compensation and auto casualty markets. Smith oversees a team of sales, client services, account management, marketing and sales operations for Enlyte casualty products and services, including those of Enlyte companies Genex, Coventry and Mitchell.
Smith brings to Enlyte over 35 years of leadership in client satisfaction and operations in the technology sector. She is a board member of the Alliance for Women in Workers’ Compensation, supporting its DEI initiatives. Prior to Mitchell, Smith served as Division President of Sage Software North America, and Chief Marketing Officer at Xerox Corp.
Debbie Day
Executive Vice President and General Manager, Auto Physical Damage, Mitchell
Debbie Day is Executive Vice President and General Manager of the Auto Physical Damage (APD) business unit. In this role, she oversees an organization dedicated to bringing expansive solution and service offerings to customers while pioneering new standards and benchmarks in the auto physical damage claims and repair markets. Day has more than 20 years of technology strategy and operations experience to her credit, as well as a passion for delivering product innovation and enabling terrific customer experiences.
Prior to joining Mitchell, Day was the Chief Operating Officer and Senior Vice President at ClosingCorp and has also held executive positions at ACTIVE Network and CCC Information Services.
Steve Laudermilch
Executive Vice President and General Manager, Casualty Solutions, Mitchell
Steve Laudermilch is Executive Vice President and General Manager of Mitchell’s Casualty Solutions Group (CSG). In this role, Laudermilch guides the strategy and business operations of Mitchell’s cutting-edge team and capabilities. CSG develops and delivers claims technology, analytics and workflow solutions for the auto casualty and workers’ compensation markets, while helping restore the lives of injured drivers and employees.
With 25 years of senior leadership in P&C claims, Laudermilch previously served as U.S. Chief Claims Officer with Argo Group. In this role, he led the technical claims teams, claims operations and shared services. Laudermilch’s prior positions also include Executive Vice President, Claims Optimization at Chubb, and Senior Manager at Deloitte Consulting.
Dave Torrence
Executive Vice President and General Manager, Pharmacy Solutions, Mitchell
Dave Torrence joined Mitchell International in 2005, bringing a wealth of experience in casualty claims and auto physical damage markets. As Executive Vice President and General Manager for Mitchell’s Pharmacy Solutions division, Torrence leads the pharmacy benefit and revenue cycle management solutions, serving both property & casualty insurers and retail pharmacies in processing workers’ compensation and automobile injury prescription claims.
Previously, Torrence led Mitchell’s Strategy & Corporate Development team working across Mitchell to define and execute growth strategies both organically and through acquisition. In addition, he served Executive Vice President and General Manager of Mitchell’s Auto Casualty Solutions division.
Session Abstracts
Enlyte Technology: Driving Value through Integration and Innovation Casualty | 1:15 pm | Ocean Ballroom
Join casualty product leaders from Enlyte's family of companies for an informative panel on the innovation and collaboration driving greater value creation in your claims workflow. Panelists will share details on pharmacy risk modeling, network optimization, straight-through processing, advanced decision support and other technology solutions unlocking value across the entire claims landscape.
Vehicle Technology and Its Impact on Collision ClaimsAuto Physical Damage | 1:15 pm | Cabana C
Rapid advancements in vehicle technology are changing the way claims are managed. Today, 93 percent of new automobiles come equipped with at least one Advanced Driver Assistance System (ADAS) and by 2025, more than 21 million passenger electric vehicles (EVs) will be on the road. When involved in an accident, our complex automobiles can drive up claim costs and cycle time. They can also introduce new challenges to the delivery of proper and safe repair. Learn how Mitchell is addressing these challenges by leveraging its expertise and innovative solutions to meet the needs of these "computers on wheels".
Speed, Weed and the Future of Driving with Highway Loss Data Institute's Matt Moore (1 Hour)Auto Physical Damage & Auto Casualty | 2:30 pm | Ocean Ballroom
Increasing speed limits, legalizing marijuana, and developing faster and more advanced cars have all impacted automobile insurance. In this presentation, Matt Moore, Senior Vice President from the Highway Loss Data Institute (HLDI) discusses how changes to laws and technology have affected driver safety and collision claims. Included is a detailed overview of marijuana use and crash risk. HLDI also reveals the results of its study into which Advanced Driver Assistance Systems (ADAS) are—and are not—reducing vehicle accidents and their severity.
Real Technology Solutions Meet Third Party ChallengesAuto Casualty | 2:30 pm | Cabana AB
Between increasing claim costs, staff shortages, increased virtual work and the disruption of ever-evolving technology, third party liability insurers have a lot to manage to keep claims moving forward. In this session, Enlyte experts will outline how leveraging technology can alleviate some of these challenges – from increasing straight-through processing automation to strengthening expertise to improve training and onboarding for new adjusters. Experts will also explore proven strategies to mitigate future challenges through increased use of technology.
Compliance in a Digital WorldCasualty | 2:30 pm | Coronet
Regulatory and industry pressures, rising medical costs, newly enacted privacy laws and the constantly evolving cyber security landscape require new and innovative technologies to stay ahead of the curve. During this session, experts will share the latest compliance insights executives need to know and provide an insider's look into how Mitchell's advanced technology is used to deliver regulatory expertise and ensure privacy and security.
Claims Automation: Separating Fact from FictionAuto Physical Damage | 3:45 pm | Cabana C
Claims automation. Touchless estimating. Straight-through processing. These topics are constantly in the news and top of mind for auto insurers. Despite that, the industry is just beginning to align its expectations with the current state of the technology. In this session, we provide an update on how far AI-enabled automation has come and how much farther still it must go to deliver on the promise of no-touch claims. We also introduce a new way of thinking about automation, one that involves a structured approach and the development of key performance indicators to help organizations measure their progress in streamlining the claims process.
1 + 1 = 3 Technology & Talent Delivering Better Results for First Party AutoAuto Casualty | 3:45 pm | Cabana AB
For several years, the insurance industry has been experiencing a talent crisis as the existing workforce ages and new, incoming workers have been in short supply—an issue only magnified by the "Great Resignation." With the loss of their most tenured employees, auto insurance claims teams must pivot to support operations with new and fewer colleagues, while positioning for a future workforce altogether. In this session, you will hear talent and technology strategies to support this transition, including how automation and data analytics deliver exponential benefits for first party auto casualty claims teams. Experts will discuss the current labor trend pressures and will explore new ways to mitigate future staffing shortages as changes to the workplace continue to evolve.
Technology - Your Best Strategy for the Next Generation WorkforceWorkers’ Compensation | 3:45 pm | Coronet
Even before the "Great Resignation" began, the workers' compensation workforce was facing unprecedented talent loss, with many of its most tenured employees slated to retire within a short span of time. Now, as even more employees transition or switch industries, organizations are trying new tactics to keep their operations running efficiently. In this session, Enlyte experts will offer data, analytic and automation strategies that workers' compensation claims organizations can deploy to help their teams deliver best-in-class practices while building the claims management workforce of the future.
Casualty User Experience for the FutureCasualty | 9:00 am Wednesday | Ocean Ballroom
Staffing changes, technology changes, operational changes – the future of claims will be underscored by a need to align and simplify experiences through the innovative use of technology. In this session, experts will share their vision for user experience over the next 1-2 years, and attendees will participate in an interactive discussion about what the future of user experience could be in the years beyond.
Conference Connections
We know your network is key to your success, which is why opportunities for connections are a signature component of enlyteTEC. Our goal is to provide you with unique opportunities to interact with colleagues in a variety of environments, from casual conversation to deep-dive demonstrations.
- Give Back: During the welcome evening we will have an opportunity to give back to a local organization in San Diego. Don't miss this interactive and meaningful event.
- Evening Events: Our casual evening dinner gatherings will feature idyllic views of Coronado and time to connect with your industry colleagues. These evening events will provide plenty of time to network while enjoying the ocean breeze and San Diego sunsets.
- Technology Showcase: Our various Mitchell technology solutions will be on display. Maximize one on one time with our technology experts.
Arrivals & Departures
We highly encourage conference attendees to arrive in time for our Monday, September 12, Welcome Reception & Give Back Event at 6:00 p.m. We recommend Auto Physical Damage attendees plan to depart the conference the morning of Wednesday, September 14. Casualty attendees should plan to depart the conference after 12:00 pm on Wednesday, September 14.
Cost to Attend
All event functions and program meals are included with your complimentary program registration. Attendees are responsible for air and ground transportation, as well as hotel rooms during the conference. A hotel room rate of $289 per night, plus tax, has been negotiated with the conference hotel. Hotel reservations are available for booking through the conference registration website. Reservations must be made during the registration process no later than August 17, 2022, to receive a discounted rate. After that date, room reservations will be based on prevailing rates.
Attire & Weather
The attire for the conference is business casual. The temperature in Coronado during the month of September averages 78 degrees as a high and 66 degrees as an overnight low. It is suggested that you bring layers to ensure your comfort both indoors and outdoors. You will be invited to enjoy coastal sunsets and beachside gatherings.