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Case Management
Helping Injured Employees Get Better Faster
You need to get injured employees better, and fast. Mismanagement of claims can result in escalating costs and delays in return to work. From early telephonic intervention through field, catastrophic, and vocational interventions, our highly-credentialed case managers specialize in aggressive and professional management of each case to achieve its optimal outcome.
2000+
Directly Employed Case Managers
600+
Catastrophic Case Managers
8.6 mi
Average Case Manager Distance from Providers
Quality Oversight on Every Case
URAC accredited case management program with internal quality assurance policies and procedures that exceed URAC standards and drive consistent service delivery.
Quality Assurance
We deliver service excellence by assessing and analyzing all aspects of the case management process. We focus on continually evolving and improving the delivery of our services to meet our customers’ unique needs.
Multicultural Services
In addition to onsite case management, Genex provides national telephonic case management, recorded statements, and translations for non-English-speaking claimants Genex boosts more than 200 bilingual case managers, speaking more than 20 languages.
Highly-Credentialed Case Managers
Genex follows URAC Case Management Standards and CMSA Standards of Practice. Our staff are bound by the standards and ethics of the certifications they hold (i.e., CCM, CDMS, CRC), and our quality assurance programs reflect these standards.
Looking for More Case Management Services?
Explore our comprehensive suite of field case management specialty solutions.
Need to Reduce Your Total Cost of Risk?
To help lower your total cost of risk and return injured workers to work as quickly as possible, we offer a FREE consultation with a workers’ comp expert. Together, we will begin to build a workers' comp program to meet your company’s unique needs.